Part of Operate Your Network

Know who is ready to deliver.

Relay tracks the requirements each partner must meet—insurance, licenses, background and exclusion screening, training and more—judges them on evidence, and answers whether an organization is ready to deliver a service under a contract at a location.

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Credentialing & Network Readiness

  1. Organize licenses, insurance and training evidence
  2. Review readiness by service and location
  3. Follow credentialing cycles and outstanding requirements

What your team can accomplish

Give reviewers a clearer picture of partner readiness.

Who it serves

  • Compliance teams
  • Provider relations
  • Contract administrators
  • Executives reviewing network readiness

Supported workflows

  1. Start from requirement sets

    27 starter requirement types and 10 starter sets cover insurance, licenses, W-9s, background and exclusion screening, HIPAA training, site inspections and more.

  2. Collect and verify evidence

    Upload documents and record which named person verified each item.

  3. Run credentialing cycles

    Approve per service, request information, recredential on a schedule, and suspend, reinstate or terminate.

  4. Handle exceptions safely

    Exceptions need two people, and hard stops can never be waived.

  5. Answer the readiness question

    Can this organization deliver this service under this contract at this location? Every readiness number drills into the work behind it, and history shows what was known on any date.

  6. Stay ahead of expirations

    A daily review re-evaluates readiness and sends reminders 90, 60, 30, 14, 7 and 0 days before an item expires.

Credentialing & Network Readiness

Your questions, answered

How is readiness used in care decisions?

Readiness gives coordinators and reviewers a clear, current picture, while decisions about referrals and payments stay with your team.

How are primary-source checks completed?

Your staff record primary-source checks—such as OIG, SAM and state licensing boards—with the evidence and dates kept on each partner's file.

How are credentialing exceptions reviewed?

Exceptions need two reviewers, so every waiver is deliberate and documented.

How it connects to the rest of Relay

See credentialing in Relay

Bring your requirement list and we'll show how Relay tracks evidence and readiness.

Request a demo