Relay platform capability
Coordinate each social care referral from creation and routing through member outreach, service delivery, closure, and documented outcome—inside Relay's broader SDOH and social care management platform.
Relay keeps referring teams, care coordinators, and community partners aligned as a referral is accepted, declined, reassigned, escalated, or closed. Every status remains part of the member's coordinated social care record.
Teams can route using current network capacity, document outreach attempts, manage wait-list paths, and respond when a provider cannot accept a referral or a member cannot be reached. Unsuccessful referrals remain visible work rather than disappearing from a queue.
Referral status, service delivery, documented outcomes, and network patterns stay connected so teams can coordinate follow-up and understand capacity, response, completion, and closure across participating organizations.
Relay supports governed information sharing across organizations and connects referral work with clinical and operational systems through supported FHIR, HL7, eligibility, API, and file-based integration patterns.
The referring team keeps visibility from creation through partner response, member outreach, service delivery, and a documented outcome—including why a referral could not be completed.
No. Closed-loop referrals are a core capability within Relay's broader SDOH and social care management platform, alongside HRSN workflows, care coordination, partner network operations, engagement, and outcomes.
Tell us how you coordinate referrals and community partners today, and we'll tailor the walkthrough.
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