Member Operations
Complete longitudinal member records — enrollment, assessments, care plans, goals, tasks, communications, and family relationships in one place.
The Relay Platform
Everything a Social Care Network Needs to Operate
Relay replaces the fragmented mix of referral tools, spreadsheets, and care management systems with one tightly integrated operating platform — built for the complexity of modern community care.
Referral Management
Closed-loop referrals from creation to confirmed outcome. Intelligent routing, capacity awareness, status tracking, and feedback — all in one workflow.
Care Coordination
Help multiple organizations coordinate care together with daily worklists, intelligent prioritization, caseload balancing, and complexity scoring.
Provider Network
Manage your entire provider ecosystem — organizations, programs, services, contracts, capacity, and performance from one network operations view.
Financial Operations
Track authorizations, encumbrances, accruals, and obligations. Process invoices, manage payments, and forecast budget position across the network.
AI & Population Intelligence
Risk stratification, predictive analytics, heat maps, service gap analysis, and AI-generated recommendations across your entire member population.
Network intelligence
The Community Intelligence Layer
Relay understands members, providers, community organizations, capacity, services, and outcomes across the network so teams can coordinate around the full picture.
Practical AI
AI Behind The Scenes
Relay uses AI to detect risk, prioritize work, recommend next actions, learn from outcomes, and keep human review at the center of high-impact decisions.
How Relay Turns Data Into Action
Six integrated steps from detecting a member need to tracking a confirmed outcome.
Identify member needs and risks
Confirm benefits and requirements
Review available community resources and provider capacity
Relay recommends the next best action
Care teams review and act with confidence
Measure results and continuously improve